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Frequently Asked Questions

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  1. Where are you located? Where can I find your products? Currently, our product is only available in Sault Ste. Marie, Ontario. You can visit us at our storefront location 463 Second Line West.
  2. Why should I feed my dog raw? Lately, many people are changing their pets diet to raw foods because with the education available that allows ourselves to eat healthy, it has given us an opportunity to ensure our pets are as healthy as they can be as well. Raw foods are not processed, they do not contains fillers  preservatives, and you know the quality of ingredients being used. There has also been research noting dry foods are harder to digest, which results in poor absorption of nutrients which can cause damage to the intestine and create health concerns like diabetes, infections and inflammation. Feeding raw can improve the quality of your pets skin and coat, have a cleaner mouth and prevent gum diseases, their stool will be much smaller in size compared to dry fed dogs, there will be increased digestibility ensuring your pet is absorbing the nutrients it is consuming (which could be a preventative measure for many health concerns and food sensitivities) and could increase the overall quality and longevity of your pets life. Our raw product is made with care, detail and there are no transparency issues on what you are feeding your pet.
  3. Where do you source your ingredients? All products Ontario Wild carries are sourced within Ontario with the exception of some lamb and herring oil. All product has no hormones, steroids or antibiotics, no colouring or additives. All poultry is free run.

    Beef – grass-fed or pea-barley finished, free range.

    Duck – phosphate and gluten free

    Lamb and goat – pasture-raised, grass-fed (some grass-fed from NZ/AU).

    Herring oil is Canadian-sourced from the Atlantic coast.

    4. I thought bone was dangerous for dogs? Uncooked bones are easily digested for dogs and provide calcium and phosphorus. Ontario Wild’s prepackage meals only contain ground poultry bones which are much easier to digest than cattle and larger farm animals. Bones should never be cooked as they become very fragile, and can splinter which could cause stomach and intestinal damage. Feeding any product containing bones requires supervision.

    5. What is green tripe? A nutrient rich stomach lining of large animals, Ontario Wild primarily uses beef in premixed meals. Lamb green tripe is available in our store front. Green tripe is full equally balanced calcium to phosphorus, omega 3 to omega 6, and is full of nutrients, digestive enzymes and beneficial bacteria. The most beneficial bacteria in green tripe is lactobacillus acidophilus which keeps unwanted bacteria like e-coli, salmonella and listeria from overpopulating and causing health problems.

    6. What if my animal has dietary restrictions/ limited ingredient diets? Send us an e-mail outlining your dog’s age, weight, breed, activity level, their current diet and concerns/ requests and we will do our best to accommodate your requirements. Custom diets require prepayment and you should anticipate up to a week for processing time. There is a waitlist for this option, but send us an e-mail with the above information and your interest in a custom diet and we will be in touch.

    7. How to transition my dog from kibble to raw? This is really up to you, either slow transition or cold turkey. Be aware of how sensitive your pets stomach is because you never want to cause gastrointestinal issues. You should never mix raw and kibble together in the same meal, this can cause loose stool and vomiting as their digestive systems work differently for processed dry food vs. raw wet meals. If you want to have a slow transition try kibble for breakfast and raw for dinner until you are comfortable fully converting your pet. If your pet does not show interest in a raw diet at first, fasting them for 1 day can help them gain interest.

    8. Do you only provide raw food for dogs? We will have cat food in the near future, until then, our product is focused for dogs.

    9. Can raw cause illness? Please watch this video to understand the full risk of your pet contracting bacteria or illness. It is still extremely important you follow standard food protocols when thawing and storing your raw food because improper storage and handling is the leading cause of bacterial growth in raw food.

    10. How do I properly handle raw food? Please click here for additional information on storage and handling standards to avoid bacterial growth and other helpful information.

    11. Can I bring Ontario Wild product outside of Canada? Always double check with Customs and Border Protection for the Country you wish to visit.

    12. Best way to thaw raw food? "The safest way to thaw is in the refrigerator. Always defrost food in the refrigerator, in cold water or in the microwave - never at room temperature. Thawing your poultry at room temperature can allow bacteria to grow" ( Click here for more information.

    13. Which meal option do you recommend? Depending on your pet, we can help you decide which diet to select. Due to allergies or health reasons we cannot state that one product is the best for your dog. If your dog does not have any health concerns and you are just looking to improve the quality of food they are eating, we would suggest the chicken beef mix as it provides the smoothest transition from kibble to a raw diet. 

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